"Making Kent the best place in the world to run a business"

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1. Plan

How you plan for the overall direction and operation of your Business:

  • High Level Aims, Objectives and Targets
  • Leadership of Management & Staff
  • Market position and Competition
  • Organisation and Key Processes & Resources
  • Performance Measurement & Improvement

3. Check

How you gather and analyse information about the efficiency (process performance) and effectiveness (key elements of business performance: volume, satisfaction, financials) of your Business:

  • Having a system for gathering performance information about the critical processes and priority bottom-line results
  • Arrangements for analysing results against objectives & targets (Formal Reviews)
  • Methods for displaying and communicating efficiency and effectiveness achievements to Management and Staff e.g. “Score Cards” / “Results Dashboards”
  • Ways of identifying the most important “gaps” in performance

2. DO

How you make operational plans (product & service delivery) and carry them out:

  • Design of products & services
  • Setting down systems, processes, procedures
  • Allocating resources, people and communicating plans (what’s expected)
  • Scheduling work and monitoring performance (information about Results)

4. Act

How you use performance information to decide priorities for action and to revise established Plans – hence going back into the P-D-C-A Cycle

  • Operating processes for evaluating the outcomes of formal Reviews of overall Business Performance
  • Operating a system for prioritising the needs for change
  • Coordinating change actions by means of formal Improvement Plans
  • Revising existing Business Plans to incorporate the key elements from the Check and Act stages

Providing Expert Business Support

Founded by Bill Fox multi-award winning business coach, voted one of the top 10 small business experts by Enterprise Nation.

Using our own system developed and adapted from Demings Plan, Do, Check Act philosophy “The KBA Way™ system for Business Improvement & Growth was established and is used when working with our clients to help them at every stage of their business from the initial idea to setting up and day to day running of their businesses.

Working with Bill as my coach I have seen my turnover double in just 5 months and it’s helped me become more motivated and understand the importance of doing things consistently.

Sean Hart – Smart Cartridge (Ashford)

Our business was established in 1888 and we have been working on the business for the past few months and have already implemented major plans that will help me grow the business.

James Adams – Managing Director – Adams Printers

Bill has helped me get clarity and focus in my business, after 3 months working together I am moving to new offices and things are really starting to happen in my business.

Matt Fillery – Managing Direct Lift off Creative